Patient Feedback Survey - Questions and Answers
Last year, Dental Health Services Victoria offered you public dental care and you completed a survey to help us understand what was happening in your mouth.
We're checking back in to see if you saw the dentist and learn how your oral health is going now.
Your feedback shapes our future, showing us what's on track and where we can step up for Victorians who rely on our services.
Frequently asked questions
Dental Health Services Victoria (DHSV) is the leading public oral health agency in Victoria. We're funded by the Victorian Government to offer dental services. These services are delivered through The Royal Dental Hospital of Melbourne (RDHM) and 50 community health agencies across Victoria.
Your feedback is valuable to us. By filling out the survey, you will help us know what we're doing well and where we can improve. Completing the survey is totally optional, but we’d love to hear your thoughts.
You received public dental care (in either 2022 or 2023) through your local community dental agency. At that time, you filled out an Oral Health Questionnaire. We're interested in learning about your current oral health and whether you received the care you needed.
Please call us on 03 9341 1700 or email us at vicdental@dhsv.org.au, so we can help you with your next steps.
Yes, your answers are private. We handle your information according to our privacy policy, which you can find here. Your feedback may help us improve services but won't disadvantage you in any way.
Your feedback will be used to improve the quality of dental care and services we provide. It may be included in reports and presentations but will always be anonymised to protect your privacy.
The survey results will be used to help us understand what is working well and what we can do better. They may also be published in reports or used in presentations. However, all data will be anonymised to protect your privacy.
We can help you complete the survey. Please call us on 03 9341 1700 or email us at vicdental@dhsv.org.au for support.
If you have questions or need more information, please contact DHSV by email at vicdental@dhsv.org.au or by phone at (03) 9341 1700.
This information is now located on The Royal Dental Hospital of Melbourne website